Privacy Policy

Last Updated: January 7, 2025

Futuro Corporation ("we," "our," or "us") operates the futurocorp.com website, develops and provides conversational AI products and services for businesses, and produces the Futuro Analytics mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our conversational AI agents, become a client, or otherwise engage with our Services. By using any of our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you interact with our Services:

• Contact and Account Information: Name, email address, phone number, business name, role or title, mailing address, and an encrypted password when you create an account, request a demo, or sign up for service.
• Billing Information: When you purchase a paid subscription or service, we collect billing details necessary to process payment. Payment card data is handled by our PCI-compliant payment processors and is not stored on our servers.
• Communications: The contents of emails, form submissions, support tickets, and other communications you send to us.
• Knowledge Base and Configuration Data: Information you provide so we can build and customize a conversational AI agent for your business, including documents, scripts, policies, FAQs, and integration details.

Information from Conversational AI Interactions

Our core product is the deployment of voice and text-based AI agents on behalf of our business clients. When you interact with one of these agents — either as a Futuro client testing your own agent, or as an end user calling or messaging a business that has deployed a Futuro agent — we may process the following:

• Voice and Audio Data: Recordings and transcripts of telephone or voice conversations with our AI agents.
• Message Content: The text of messages exchanged with text-based agents.
• Metadata: Caller phone number, call duration, timestamps, geographic region, and completion status.
• Tool and System Outputs: Data generated by the agent's use of integrated tools, such as appointment bookings, lead intake forms, lookups, and reports produced during or after the interaction.
• Memory Records: Where enabled, summarized recall information derived from prior conversations and associated with a caller identifier (typically a phone number), used to personalize subsequent interactions.

If you are an end user interacting with a Futuro-powered agent deployed by one of our clients, that client is the controller of the conversation data, and Futuro Corporation acts as a processor or service provider on their behalf. You should review the privacy policy of the business you are interacting with for additional information.

Information from the Futuro Analytics Application

When you use the Futuro Analytics mobile application, we collect:

• Account Credentials: Your email address and a hashed copy of your password.
• Agent Identifier: The unique identifier associated with the conversational AI agent whose performance data you are reviewing.
• Analytics Display Data: The call metrics, transcripts, summaries, performance statistics, and notification preferences you view or configure within the application.

Technical and Usage Information

We automatically collect certain technical information when you visit our website or use our applications:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device or installation identifiers.
• Usage Information: Pages visited, features used, time spent on pages, referring URL, click paths, and navigation patterns.
• Log Data: IP address, access times, request URLs, response codes, and error logs.
• Cookies and Similar Technologies: See our Cookie Policy at futurocorp.com/cookies for details on how we use cookies. We use cookies strictly for analytics purposes and do not engage in advertising tracking or behavioral profiling.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our website, conversational AI agents, the Futuro Analytics application, and related Services; to authenticate accounts; and to fulfill our contractual obligations to our clients.
• Agent Configuration and Customization: To build, train, customize, and refine the conversational AI agents we deploy for our clients, including iterating on prompts, knowledge bases, and integrated tools.
• Communication: To respond to inquiries, send service-related notifications, deliver requested information, and — where permitted — share product updates and marketing communications. You can opt out of marketing communications at any time.
• Analytics and Improvement: To understand how visitors and users interact with our Services, identify performance issues, and develop new features.
• Security and Fraud Prevention: To detect, prevent, investigate, and respond to security incidents, fraudulent activity, abuse, and violations of our Terms of Service.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and other legal processes, and to enforce our agreements and protect our rights, property, and safety, and that of our clients and the public.

Voice Recordings and AI Processing

Because conversational AI is the core of what we do, we treat voice data with particular care:

• Notice and Consent: Our business clients are contractually required to provide appropriate notice and obtain any consent required by applicable law before deploying a Futuro AI agent on calls with end users. Where required by jurisdiction, callers will be notified that the call may be recorded and that they are interacting with an automated system.
• Use of Voice Data: Voice recordings and transcripts are used to operate the agent, fulfill the purposes of the call, support quality assurance, and provide the analytics and memory features our clients have enabled.
• No Voice Cloning Without Consent: We do not use voice recordings from inbound or outbound calls to clone or synthesize an individual's voice without their explicit, separately obtained consent.
• No Sale of Voice Data: We do not sell voice recordings, transcripts, or derived data to third parties.

Data Storage and Security

We take reasonable and appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between you and our Services is encrypted using industry-standard TLS protocols.
• Encryption and Hashing at Rest: Sensitive information, including account passwords, is hashed using industry-standard algorithms (such as bcrypt). Other sensitive fields are encrypted at rest where appropriate.
• Access Controls: Access to client and end-user data is restricted to authorized personnel with a need to know, and we maintain internal policies governing data access, handling, and disposal.
• Infrastructure Security: Our production systems are hosted on reputable cloud infrastructure providers that maintain robust physical, network, and operational security controls.
• Vendor Due Diligence: We assess and monitor the security and privacy practices of the third-party providers we engage to support our Services.

No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you in accordance with applicable law.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With Our Business Clients: Where you are an end user interacting with an AI agent we have deployed on behalf of a business client, the contents of your interaction are made available to that client, who is the controller of that data.
• Service Providers and Subprocessors: We share information with vendors who help us operate our Services — such as cloud hosting, telephony, speech-to-text and text-to-speech infrastructure, payment processing, email delivery, customer support tooling, and analytics. These providers are contractually obligated to protect your information and use it only to perform services on our behalf.
• Legal Requirements: We may disclose information when we believe in good faith that disclosure is required by law, regulation, legal process, or governmental request, or is necessary to protect the rights, property, or safety of Futuro Corporation, our clients, or others.
• Business Transfers: If Futuro Corporation is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information for purposes not covered by this Privacy Policy where you have given us your explicit consent.

Your Rights and Choices

You have the following rights regarding your personal information, subject to applicable law and verification of your identity:

• Access and Portability: You may request a copy of the personal data we hold about you in a structured, commonly used format.
• Correction: You may request that we correct inaccurate or incomplete information. Clients can also update most account information directly through their account settings.
• Deletion: You may request deletion of your personal information. We may retain certain information where required by law or for legitimate business purposes such as fraud prevention or contract enforcement. Where you interact with an agent deployed by one of our business clients, requests to delete conversation data may need to be directed to that client.
• Objection and Restriction: You may object to, or request that we restrict, certain processing of your personal information.
• Marketing Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly.
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.

Third-Party Services

To deliver our Services we rely on a number of third-party providers, including cloud hosting and database providers, telephony carriers, speech and language AI infrastructure providers, payment processors, and email and analytics services. Your information is shared with these providers only to the extent necessary for them to perform services on our behalf, and they are bound by appropriate contractual obligations.

Our Services may contain links to third-party websites or resources that are not controlled by Futuro Corporation. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing information to them.

Children's Privacy

Our Services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Futuro Corporation is headquartered in the United States, and the personal information we collect may be processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence. Where required by law, we put in place appropriate safeguards, such as Standard Contractual Clauses, for the transfer of personal data across borders.

Data Retention

We retain personal information for as long as is reasonably necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention practices include:

• Account Information: Retained for the duration of an active account and for a reasonable period thereafter for legal, security, and recordkeeping purposes.
• Voice Recordings and Transcripts: Retained according to the configuration agreed upon with the relevant business client, and in accordance with applicable law.
• Session Data: Temporary session tokens are automatically deleted upon expiration or logout.
• Log Data: Server logs are typically retained for up to 90 days for security and troubleshooting purposes.
• Marketing Lists: Retained until you unsubscribe or otherwise request removal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on this page and update the "Last Updated" date at the top;
• Notify clients by email where the change materially affects how we handle their information;
• Where required by law, obtain your consent to the updated practices.

Your continued use of the Services after an updated Privacy Policy is posted indicates your acceptance of the changes.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to that necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us at the email below with "California Privacy Rights" in the subject line.

European Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation ("GDPR") and the UK GDPR:

• Legal Bases for Processing: We process personal data on the basis of (a) your consent, (b) the performance of a contract with you, (c) compliance with our legal obligations, and (d) our legitimate interests in operating and improving our Services, where those interests are not overridden by your fundamental rights and freedoms.
• Data Subject Rights: You have the right to access, rectify, erase, restrict, and port your personal data, and to object to processing based on legitimate interests or direct marketing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Help Center: https://futuro.guide
• Mailing Address: Futuro Corporation, 3001 N Rocky Point Drive, Tampa, Florida 33607

We will respond to your inquiry within a reasonable timeframe, and in any event within the period required by applicable law.

Futuro Corporation
Last Updated: January 7, 2025