04 — After the call
You read the audit, not our word for it
Every call is categorised, transcribed, scored, and graded.
A summary and the five key points. Caller identity. How frustrated the caller was at the start and how satisfied at the end, one to ten. A history of the last ten interactions for returning callers. And the agent's own report card: did it stay under 500ms, did it hold the assigned tone, did it say anything outside your guidelines — pass or fail, with a written reason.
Daily and weekly rollups help surface recurring questions and friction. An illustrative finding might be: 22% of callers asked where to find the after-hours instructions. Export to PDF, CSV, or Excel. If that is more than you need, a lighter mode provides a summary, key points, one score and a transcript.
Full transcript & audioSentiment scoringGuideline audit